IDSolutions: Redefining Telehealth with Video Conferencing

IDSolutions: Redefining Telehealth with Video Conferencing

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Tracy Mills, CEO & President, IDSolutionsTracy Mills, CEO & President, IDSolutions
Since the COVID-19 outbreak, several medical facilities and long-term healthcare institutions have witnessed the detrimental and compounding impact of social isolation on the patient population. Not only does this condition affect their physical health, but prolonged isolation can also lead to severe conditions of mental trauma, depression, and anxiety, while significantly increasing the risk for premature mortality. At this point, local government authorities are placed to liaise with primary healthcare, mental health care, and eventually secondary health care to tackle this underlying issue by improving social cohesion in a way that can still ensure the containment of the virus. As such, there is a growing need for a solution that allows patients to interact with their physicians virtually while enabling communication with their loved ones, without putting their lives at stake.

One organization that offers the much-needed means of virtual socialization and communication is Interactive Digital Solutions, Inc. (IDSolutions). Taking its roots from video conferencing, the global video integration firm has established itself as one of the leading experts in telehealth enablement, integration, and support with capabilities to enhance communication and connectivity among patients and healthcare providers. “We offer an end-to-end solution powered by a comprehensive understanding of the nature of how people care and how they interact with technology to improve the care,” states Nicholas Luthy, the Vice President of Product and Marketing at IDSolutions.

As a valued reseller and integrator of video conferencing solutions, IDSolutions seamlessly integrates its offerings with several telehealth platforms and technologies to improve patient engagement and communication. The company supports its clients’ telehealth programs through a patient observation product called MedSitter Web Edition. MedSitter is delivered through a SaaS (Software-as-a-Service) approach that successfully replaces the traditional patient sitting model with a virtual observation solution. This offering is backed by a standardized video technology to allow real-time interactive patient observation from a central location with the help of multiple monitoring stations. It further enables hospital sitters to have direct point-to-point communication via its two-way audio and video capabilities, real-time motion detection, and farend camera control for identifying any movement or distress and take immediate action.

Nicholas Luthy, Vice President of Product & Marketing , IDSolutions

MedSitter also comes with visual incident logging, patient privacy mode, STATalarms, and new in 2020 amid COVID-19 response, virtual consultations and visitations. These virtual interactions allow caregivers to offer contactless consultation to patients who are suffering from the corona virus or any other infectious diseases, while reducing the overall risk for the physicians and medical staff. Their dual-purpose telehealth cart also helps clients set up queuing and skill-based routing of the video so that physicians can schedule appointments and automatically manage the status and assignment of calls. Reporting and billing are also a part of their combined solution capabilities to help clients implement telehealth programs with greater ease.

We offer an end-to-end solution powered by a comprehensive understanding of the nature of how people care and how they interact with technology to improve the care

Apart from ensuring the well-being of patients admitted in hospitals, IDSolutions enables homebound patients to log in to their EMR portal and schedule appointments, have a consultation, and access all the information regarding payment, billing, and prescriptions via a central telehealth platform. Not only does this help patients save both time and effort required to visit a doctor at a hospital, but keeps them safe from the ever-growing risk of contracting any infectious diseases. IDSolutions also offers a connectivity and remote interpretation platform via video conferencing that integrates easily with the client’s existing systems, while ensuring that their telehealth programs are PHI/HIPAA compliant, affordable, and flexible.

2020 celebrates 20 years of video communicationexpertise, in which IDSolutions offers complete telehealth and telemedicine solutions for leveraging virtual visits, remote patient monitoring, and observation technologies over IP products. The company has collaborated with hundreds of healthcare organizations in the U.S., facilitating numerous implementations of telehealth programs. “Our goal will always be to ensure that our solutions are adding value, efficiency, and improving the ability to care. We look to strike a balance between offering functionality for both patient observation and connecting people with those they need most, whether it be a medical professional or a loved one. It’s the purpose of caring,” concludes Tracy Mills, CEO of IDSolutions.

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Top 10 Telemedicine Solution Companies - 2020


Noblesville, IN

Tracy Mills, CEO & President and Nicholas Luthy, Vice President of Product & Marketing

Interactive Digital Solutions (IDSolutions) has been engineering and innovating multimedia communication solutions out of AV technology for 20 years. Over the years, IDSolutions has adapted and grown a team who are passionate about maximizing the audiovisual communication experiences across the healthcare, enterprise, education, and government industries. IDSolutions is committed to using the best of the entire AV catalog to help businesses and organizations connect, communicate, and achieve their own unique brand of greatness. But innovation makes the difference at IDSolutions, especially with their telehealth offerings. MedSitter Web Edition, a state-of-the art patient observation program, is a prime example of what's possible, and it's just the beginning.

IDSolutions News

IDSolutions Introduces Next Generation Patient Monitoring Cart

NOBLESVILLE, Ind. - Today, telehealth services provider, IDSolutions, introduced its most significant hardware and software update yet. The MedSitter Mobile Cart has been beautifully redesigned with dual-cameras equipped with omni-directional night vision functionality. Nurses and patient observation staff no longer need to be concerned with dark hospital rooms or equipment placement to effectively observe patients at night. With the latest MedSitter offering, staff can simultaneously observe multiple patients, regardless of location and lighting.

Historically, rooms need to be well-lit for human 1:1 or traditional observation technology, negatively impacting a patient’s ability to sleep and rest, which is essential to the healing process. With MedSitter’s new update, observers can monitor patients remotely and unobtrusively, without sacrificing on image quality or safety. There is a definite need for constant patient observation, and MedSitter’s cloud-based platform can dramatically reduce costs while delivering continuous real-time monitoring. MedSitter increases overall security and safety staff and patients alike.

As an industry-leading virtual patient observation solution, MedSitter is a proven-effective monitoring tool. “This is our most powerful and advanced MedSitter cart to-date, improving upon our existing high-performing vision intelligence technology,” said Nicholas Luthy, IDSolutions’ VP of Product. “It was essential to us that our night vision offering be a true night vision capable platform. A full 360° PTZ device with click-and-go support as well as infrared illumination that tracks with the camera lens, ensures that there are no blind spots in the patient room, which is a market-leading innovation.”

Using the latest version of MedSitter will lead to better outcomes for everyone: hospitals, patients, and staff. This latest version means that nothing is visually lost to the staff that are observing remotely. “Night vision transforms the most iconic elements of the MedSitter experience,” Luthy adds. “With night vision capabilities that extend to any corner of the room and not just where the cart is pointed, the sitters and the platform obtain key context of the patient’s experience. The vision intelligence layer continues to process people counting, proactive motion detection, and our innovative luminosity detection.”

Additional MedSitter Features

• Bi-directional Audio & Video

• Omni-directional Night Vision

• Proactive Motion Detection

• Single Click Communications

• Far-End Camera Control

• Notes & Event Logging

• Patient Dignity (Privacy) Mode

• Language Translation & Interpretation

• Rapid Response Implementation™

• HIPAA Trained Customer Care