Dan Mountain, CEO, Secure Telehealth
In 2020, country-wide lockdowns and social distancing norms made telemedicine the safest interactive system between patients and clinicians. With the resurgence in Covid-19 cases, this technology has evolved from a value-adding endeavor in the healthcare industry to a much-needed solution for effective, uninterrupted delivery of care. However, embracing telemedicine technology is a task easier said than done for the medical community as they lack the technical expertise required to build or implement such solutions independently. This is precisely where full-service telehealth implementation firms like Secure Telehealth come into the picture, helping healthcare organizations improve their patients’ access to care in the most convenient, safe, secure, contactless, and cost-effective manner.
“We provide secure, HIPAA-compliant, Advanced Encryption Standard (AES)-encrypted telehealth software that allows specialists to provide high-quality healthcare services anywhere and at any time of the day,” says Dan Mountain, CEO, Secure Telehealth. “However, we are much more than just a software company and keep our customers at the center of all we do. As such, we provide end-to-end technical support to both physicians and patients with its 24/7 help desk at no additional charges.” It includes—but not limited to—helping patients go-about using the software, creating and managing their user accounts, ensuring their security settings, and fixing other hardware and software issues to run the software seamlessly. With this, Secure Telehealth allows physicians to solely focus on delivering high-quality healthcare instead of spending time assisting patients with technical affairs.
Physicians can use Secure Telehealth’s easy-to-use software to connect to customers from any facility at multiple organizations, including patients in their homes to provide highly effective assessments, therapies, and checkups.
Its robust HD resolution video conferencing software is compatible with any internet-enabled devices such as Mac, PCs, and mobile phones. With a virtual waiting room incorporated within, the solution provides patients with the best clinic-like experience. What gives Secure Telehealth an extra edge is its decades-worth experience, working with a wide range of healthcare providers—from single-practice mental health counselors to large facilities. This allows the company to serve as a comprehensive healthcare consultant, offer valuable insights, and build industry-best telehealth programs. Additionally, the company assists patients to easily go live on its software by providing an elaborate, easy-to-understand and customized set of instructions.
Physicians can use our easy-to-use software to connect to customers from any facility at multiple organizations, including patients in their homes to provide highly effective assessments, therapies, and checkups
To further elaborate on its value proposition, Mountain recalls their recent collaboration with a group of psychiatrists at Boston. With several patients from different regions highly dependent on them, these physicians are obligated to travel across Boston to provide efficient healthcare to their customers. However, the pandemic prevented them from providing the same services as they were restricted to physically meeting their patients. Secure Telehealth helped them restart their disrupted healthcare delivery with its powerful software solution and services. The company’s dedicated team of experts provided each physician in the group with proper training to deliver care virtually.
Such instances of success testify to Secure Telehealth’s dedication toward bringing in differentiation in the medical landscape by developing robust telemedicine solutions. Moving ahead, the company is extending its footprints into global markets and planning to enhance its help desk capabilities to serve customers better. “While the medical community wishes that it hadn’t taken the outbreak of a pandemic to drive telehealth forward, it is the reality. Today, the spotlight is on telehealth technology in a big way and I hope it is going to bring in a paradigm shift in the healthcare delivery. And we at Secure Telehealth aim to be at the forefront of these developments, paving the way for a new era in digital healthcare,” concludes Mountain.