Vesta closely monitors the developments in healthcare, and ensures its clients are primed to embrace and reap the benefits of these advancements. Vesta offers teleradiology services, providing 24x7x365 access to their highly qualified US-based Board-certified radiologists through a secure PACS. The company has been a pioneer in supportive diagnostic workflow technology and quality diagnostic services. With an internal IT team, Vesta is able to review the latest technologies that are available in the market, customize them in a way to help its team of Radiologists improve their quality and productivity.
Underscoring the challenges in this space, Vonguru mentions that majority of problems aggravate because companies fail to develop a proper understanding of clients’ changing needs.
When Vesta onboards new clients, the onboarding team works closely with the client with a goal of understanding the client’s current processes along with client’s expectations on where they would like to see themselves in the medium-term and long-term future. Once the requirements are identified, the Operations team creates a workflow that will help facilitate the growth needs of the client. “This customized workflow helps the client grow which in turn helps in Vesta’s growth creating a win-win strategy,” explains Vonguru. Client facilities are under constant pressure from their competition as well as patient demands. Vesta’s 24x7x365 customer service is available to answer any questions and address client’s needs.
The uniqueness of Vesta comes from its ability to adapt. Vesta and its staff are aware of the changes that are happening in the healthcare industry and know that the company has to constantly reinvent itself to stay relevant and support its clients to navigate their demands, and at the same time providing support to its Radiologists to be efficient and maintain high quality. As described by Vonguru, the strength of the organization lies in its three pillars—the technology, the operational staff, and the workflow.
Moving forward, Vesta is working on implementing its knowledge gained over a decade in Teleradiology in the areas of cardiology, neurology, psych and other medical areas. “We aim to combine all workflows while following the standard guiding principles to ensure quality diagnosis and deliver effective and timely treatments for the patients,” concludes Vonguru.